Refund & Policy
Last Updated: 01/02/2025
At AMR SHOPPING, we take pride in delivering high-quality jute carpets and products. If you are not completely satisfied with your purchase, we offer a hassle-free refund and return policy to ensure customer satisfaction.We offer refund / exchange within first 7 days from the date of your purchase. Return and Exhange processed within 7 business days.If 7 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.
1. Eligibility for Refunds
You can request a refund if:
✔ You received a damaged, defective, or incorrect product.
✔ Your order was not delivered within the expected time frame.
✔ You received an incomplete order (missing items).
📌 *Refunds are NOT applicable for:
- Change of mind or personal preference.
- Custom-made or personalized products.
- Products that have been used, washed, or altered.*
2. Refund Request Process
To request a refund, follow these steps:
1️⃣ Contact Us:
📧 Email us at info@ajpcarpet.com within 7 days of receiving your order.
2️⃣ Provide Details:
Include your order number, a clear photo of the product (if damaged), and a brief explanation of the issue.
3️⃣ Approval & Processing:
Once we review your request, we will notify you of the refund approval or rejection within 3-5 business days.
3. Refund Processing Time
✔ Prepaid Orders: Refunds will be Credited within 7-10 business days to your original payment method.
✔ Cash on Delivery (COD) Orders: Refunds will be issued via bank transfer or store credit.
✔ International Orders: Processing may take 10-15 business days due to banking procedures.
📌 Shipping charges (if any) are non-refundable.
4. Exchange Policy
If you prefer an exchange instead of a refund, we can replace your product with a new one of the same value. Exchange requests must be made within 7 days of delivery.Exchanges,Replacements and damaged products will be delivered within 5-7 days.
5. Cancellations
✔ Orders can be canceled within 24 hours of placing them for a full refund.
✔ Once an order is shipped, cancellation is not possible.
6. Contact Us for Refund Inquiries
📞 Phone: +91 9064396932,9647972698
📧 Email: info@ajpcarpet.com
📍 Address: A.M.R JUTE, JUGINDA MANAT MASJID NEAR, SULTANPUR,DOMKAL, MURSHIDABAD,WEST BENGAL -742406
We appreciate your trust in AMR SHOPPING and are committed to resolving any issues quickly. 💚
Would you like to include a return shipping policy or a return pickup service option? 🚚😊